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Does the information I send you by email remain completely confidential?
There is no technology, no organisation, nor any method of communicating information (whether by Internet, fax, telephone or postal service) that can guarantee total confidentiality of the information sent.
Therefore, please make sure that the content of your messages is geared to the level of security offered by the means of communication you have chosen.
That said, these restrictions are not insurmountable: if you wish to share highly-confidential information with us, why not send us a short e-mail and arrange an appointment, when we can meet in a private room to discuss matters in complete confidence?
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Which browser software do you recommend for visiting your website?
The two main browser softwares on the market are Internet Explorer and Netscape Navigator. You can use either, with the proviso that you go for version 4 or higher.
Both browsers are now out of licence: free copies are often distributed in shops or with magazines, and can even be downloaded from the Internet.
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Should I download Acrobat Reader or Flash Player? What do these plug-ins do?
Some of the documents you see on our website use formats which make screen display and presentation easier. Others, however, use particular file formats which facilitate the use of special effects (e.g. animations) or which simplify page downloads and off-line consultation. To use these special formats, you require additional software extensions which are called ‘plug-ins’.
The BNP Paribas website uses two of the most popular plug-ins: Acrobat Reader, which lets you download and view documents, and Flash Player, which lets you display interactive multimedia animations.
You can download these plug-ins by clicking on the links below and following the instructions found there:
Acrobat Reader: http://www.adobe.com/prodindex/acrobat/readstep.html
Macromedia Flash : http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash.
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The information displayed on my screen is never updated: what can I do?
This is probably caused by the cache management configuration options in your browser. Any web pages you visit are, in fact, stored on your computer in an area of your hard disk called a cache. A cache speeds up the display of such pages in the browser by removing the need to download files from the remote server before displaying them. Instead, the browser only has to look in the cache on your computer’s hard disk.
Your browser may be configured to simply reload pages from the hard disk cache each time without checking the remote server for possible updates. If this is the case, you must alter the settings (or options) in your browser as follows.
For Netscape Navigator, click on ‘Edit’ in the browser menu bar, then on ‘Preferences’. When the new window opens, click on the ‘+’ sign to the left of ‘Advanced’ to reveal more choices and select ‘Cache’. On the right-hand side of the window, click on ‘Once per session’ or ‘Every time’. Click on ‘OK’ to confirm your choice.
For Internet Explorer, click on ‘Tools’ in the browser menu bar, then on ‘Internet Options’. Select the ‘General’ tab, then click on ‘Settings’. Click either next to ‘Every visit to the page’, or ‘Every time you start Internet Explorer’ then click twice on the 'OK’ buttons to close the options window and confirm your choices.
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